Guarantee & Complaints

Guarantee

We take care of our products and logically do our best to deliver them to you in perfect condition. However, it sometimes happens that an order is damaged during transportation or something else happens so that you can make a warranty claim. You are legally obliged to report this to us within two months of discovering the defect. If the defect is covered by the warranty, we will take care of the repair or replacement free of charge.

Complaints

It can always happen that something does not go quite according to plan. We recommend that you first report your complaints to us by email at info@notrationen.de. If this does not lead to a solution, it is possible: from February 15, 2016, it will also be possible for consumers in the EU to submit complaints via the European Commission's ODR platform. You can find this ODR platform at http://ec.europa.eu/odr. If your complaint has not yet been dealt with elsewhere, you can submit your complaint via the European Union platform.